Terms & Conditions

CLEANING MACHINERY SPECIALISTS NEWHOUSE BUSINESS PARK NEWHOUSE RD, GRANGEMOUTH, FK3 8LL TEL 01324 483095 | FAX 01324 482462 enquiries@arrowsupplies.co.uk www.arrowsupplies.co.uk HELPING YOU KEEP IT CLEAN

STANDARD TERMS OF BUSINESS

ACCEPTANCE
Opening of an account with ourselves and/or placing an order for goods, and/or making payment for goods shall be deemed as conclusive evidence of the
customer’s acceptance of our terms of business as set out here and in any supplementary terms relating to for example special orders, or online sales.
 

PRICING
Prices quoted exclude VAT and delivery except where it is stated otherwise, such as website sales, which are priced fully inclusive.
Prices are subject to change, and while every effort will be made to inform customers of any significant increases, such changes may occur without notice.
 

PAYMENT
Standard settlement terms for account customers are net 30 days from date of invoice.
(New customers may be asked to make full or partial payment in advance of delivery, and this may continue until a trading pattern is established).
All web sales must be paid in advance.
Payment terms are subject to change at our discretion.
Interest is added monthly to overdue accounts in line with current commercial lending rates. Where we are required to enlist the help of our debt collection
agency, their fees will also be added to the outstanding amount.
 

OWNERSHIP
Title to the products and materials supplied remain with Arrow Supplies (Scotland) Ltd. until full payment is received.
 

ORDERS
Orders must be received in writing, stating all relevant details. (These details are automatically generated when ordering online).
Responsibility lies with the customer to satisfy themselves that any product is suitable for their requirement(s) prior to placing any order.
 

AVAILABILITY / DELIVERY
We endeavour to fulfil all orders as quickly as possible, unless instructed otherwise. Should we be given a specific timeframe for delivery that we cannot meet
we will inform the customer. In the absence of any agreement we offer no guarantee in relation to lead-time.
 

RETURNS
We will take full responsibility for collection and replacement of goods faulty on delivery or supplied in error, subject to the following;
-all damage/errors/anomalies must be reported within 2 working days, and confirmed in writing within 7 days. Incorrect quantities must also be marked on our
delivery note by the signatory.
-do not use incorrect or faulty equipment, as this will render it non-returnable. Where possible such equipment should not be unpacked, while all packaging
must be retained and returned.
If there has been some error in a customer’s order leading to erroneous supply we will make arrangements for the collection of goods but will levy a re-stocking
fee of 25% (£20 minimum charge). Credit for such goods is dependant upon satisfactory condition of same upon their return. These terms apply also to
cancellations following despatch of goods.
Advance payment is required prior to supply of non-stock/special order items. Such items are non-returnable unless faulty on delivery.
 

CARE OF GOODS
Please refer to manufacturer’s guidelines on product care and usage. Failure to take appropriate care of goods may cause fault and reduce the lifespan of the
product, furthermore this may invalidate warranty.

WARRANTIES
In summary, warranty relates to component failure as a result of faulty manufacture. Damage/failure as a result of misuse, abuse, or fair wear and tear is not
covered by warranty. Consumable items are not covered. Consult individual manufacturer’s warranties for specific details.
Unless otherwise agreed in writing we offer a ‘return to base’ repair service that includes for equipment that has failed under
the terms of any warranty. The cost to return any equipment to us will be met by the customer.
Re-sellers will assume responsibility to their customers on warranty cover unless otherwise agreed.
Ultimate responsibility for warranty will lie with the manufacturer unless otherwise agreed.
The use of unauthorised parts and/or service agents will invalidate warranty.

DELAY OR FAILURE TO PERFORM
We will not be liable for loss or inconvenience should we be prevented from fulfilling our obligations through causes beyond our reasonable control.

COMPLAINTS PROCEDURE
Should you have cause to complain about our products or services please do so in writing to;

AFTERCARE SERVICES
ARROW SUPPLIES
NEWHOUSE BUSINESS PARK, NEWHOUSE RD, GRANGEMOUTH, FK3 8LL
We will investigate any complaint and respond following a satisfactory conclusion.